Refund Policy

At Machi Bear Clothing, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, a return or refund may be necessary. This page will guide you through our refund policy, ensuring that you have a clear understanding of the process.

14-Day Return Policy

Our refund policy allows you to request a return within 14 days of receiving your item. This gives you ample time to inspect the product and decide if it meets your expectations. To be eligible for a return, the item must be in the same condition as when you received it. It should be unworn or unused, with all tags intact, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.

Initiating a Return

If you wish to initiate a return, please contact us at Info@machibear.shop. Our customer service team will guide you through the process and provide you with a return shipping label. It is important to note that we do not accept returns for previously worn or items that have not been requested in advance. Therefore, please ensure that you contact us before sending the package back.

Damages and Issues

While we strive to deliver products in perfect condition, we understand that issues may arise. If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and take the necessary steps to make it right.

Exceptions to Returns

There are certain items that cannot be returned for various reasons. Custom products and personalized items are also non-returnable, as they are specifically tailored to your preferences. Additionally, for safety reasons, we cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any concerns about the return eligibility of a specific item, please reach out to us for clarification.

Exchanges

If you wish to exchange an item, the fastest way to ensure you get what you want is to initiate a return for the original item. Once the return is accepted, you can make a separate purchase for the new item. This ensures a smooth and efficient process for both parties.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, without any justification. The same conditions apply as mentioned earlier: the item must be unworn or unused, with all tags intact, and in its original packaging. Please provide the receipt or proof of purchase when initiating the return.

Refunds

Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be automatically processed to your original payment method between 10 to 15 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since the approval of your return and you have not received the refund, please contact us at Info@machibear.shop.

Thank you for taking the time to familiarize yourself with our refund policy. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you and ensure your satisfaction with our products.